Our Purpose
Here at Datacom, we connect people and technology to solve challenges, create opportunities and discover new possibilities for our communities.
The Nitty Gritty
We have over 6,200 people across our global offices and generate annual revenue of over $1.2 billion, this makes us one of Australasia’s largest professional IT services companies. We have extensive expertise in operating data centers, providing IT services, software engineering, and application management, as well as payroll and customer service design and operations. With this comes a long list of significant clients Datacom is committed to hiring, developing, and promoting the best talent from a diverse range of backgrounds. We are local at heart, yet world-class in capability.
Role Overview and Objectives
The Service Desk Analyst is responsible for ensuring all Incidents or Request are updated in a timely manner
The core objectives and responsibilities of the Service Desk Analyst include :
1. Ensure the best service for every request
2. Adhere to the prescribed process and procedures
3. Manage self-performance and support the team
Responsibility
The Service Desk Analyst is responsible for :
1. End User Satisfaction
2. Process Compliance
3. Self-development & leadership
Requirements
Requirements
Skills
Benefits
Our office is at BGC Taguig and we have hybrid work setup (Twice a week) and a flexible work schedule and we promote Work-Life balance, and an APAC focus means no graveyard shifts!
We also provide exciting perks such as spotter fees, HMO with Free 4 Dependents, Leave credits, Performance bonuses, and a work-life balance environment
Why join us here at Datacom?
Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.
We care about our people and provide a range of perks such as social events, chill-out spaces, and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.
We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.
We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.
Service Desk Analyst • City Of Manila, Metro Manila, PH