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BDC Service Representative - Drive Customer Experience Forward

BDC Service Representative - Drive Customer Experience Forward

KAMI WorkforceMuntinlupa, Metro Manila, PH
25 days ago
Job type
  • Quick Apply
Job description

Who are we seeking?

Become a valuable member of our team as a BDC Service Representative and make a significant impact on customer satisfaction and loyalty. If you have 1–2 years of experience in BDC or customer service , you'll be instrumental in scheduling appointments, responding to inquiries, and enhancing retention within the automotive sector.

About Us

We are hiring on behalf of our client, a leading provider of AI-powered digital solutions in the automotive retail industry . The company is transforming how dealerships connect with customers by delivering scalable, sustainable, and data-driven innovations.

What Will You Be Doing?

As a BDC Service Representative , you will be pivotal in ensuring a smooth service appointment experience and providing exceptional customer support. Your role will encompass the following :

  • Managing inbound and outbound calls, emails, and chats to arrange service appointments and follow-ups.
  • Initiating proactive outreach for service reminders, recalls, and recovering missed appointments.
  • Delivering precise information regarding vehicle maintenance, warranties, pricing estimates, and recall notifications.
  • Performing post-service follow-ups to guarantee customer satisfaction and loyalty.
  • Recording interactions in CRM and scheduling systems, ensuring that all records are thorough and current.
  • Working closely with dealership service advisors and fellow BDC teams to facilitate efficient service operations.
  • Achieving objectives for call volumes, appointment conversions, and customer satisfaction ratings.

Requirements

Hard skills

  • Experience with CRM and scheduling systems
  • Ability to handle high call volumes in a fast-paced environment
  • Strong understanding of customer service practices
  • Basic knowledge of automotive services and terminology (preferred)

    • Soft Skills

  • Excellent verbal and written communication skills
  • Strong customer service orientation with empathy and patience
  • Problem-solving and active listening
  • Highly organized with strong time-management skills
  • Results-driven with the ability to meet targets

    • Experience

  • 1–2 years in BDC, call center, customer service, or automotive service roles
  • Automotive industry experience is a plus

    • Language

  • Fluent in English (verbal and written)

    • Benefits

    What’s in store for you?

  • Career development opportunities in automotive services and BDC operations

    • Remuneration

  • Competitive Base Salary
  • Paid leaves and allowances

    • Benefits

  • HMO coverage and government-mandated benefits
  • On-site role in Alabang, Muntinlupa City
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    Customer Service Representative • Muntinlupa, Metro Manila, PH