Talent.com
This job offer is not available in your country.
Front Office Staff

Front Office Staff

BPO Global Inc.Metro Manila, National Capital Region, PH
30+ days ago
Job description

Handle inbound and outbound customer interactions in a professional manner. Respond to customer inquiries regarding products, services, billing, technical support, etc. Resolve customer complaints and escalate complex issues to appropriate departments. Document all customer interactions accurately in the CRM system. Meet or exceed key performance indicators (KPIs) such as call handling time, customer satisfaction score (CSAT), and first call resolution (FCR). Stay updated on product knowledge and process changes. Adhere to company policies, procedures, and compliance standards. Provide feedback to improve customer service processes and systems.

Create a job alert for this search

Office Staff • Metro Manila, National Capital Region, PH