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GDS Microsoft Alliance Operations Specialist - Partner Programs - Associate Director

GDS Microsoft Alliance Operations Specialist - Partner Programs - Associate Director

EYTaguig, PH
30+ days ago
Job description

The opportunity

  • The Microsoft Alliance Operations Specialist will function out of EY’s Alliances & Ecosystem Center of Excellence and will be responsible for providing ongoing operations & enablement support for the EY-Microsoft Alliance. This role will codevelop and execute the support model for EY’s participation in Microsoft partner programs.

Your key responsibilities

  • Own EY’s Partner Program orchestration and management in relation to EY’s strategic Alliance with Microsoft, and inclusive tools associated therewith.
  • Global lead for administration of Microsoft Partner Center, which includes access management, commercial marketplace solution management, lead tracking, referral submissions, claim submissions, Azure revenue tracking and more.
  • Manage Partner Center issue resolution, access requests, and ad hoc queries from the global business
  • Serve as a trusted advisor to senior management, providing insights and recommendations on Partner Center benefits and other Microsoft partner programs.
  • Coordinate Microsoft Advanced Specialization processes, collaborating with EY Global Microsoft Practice.
  • Manage Microsoft revenue recognition processes – PAL and CPOR (plus others as needed) to translate influence Azure consumption and BizApps licensing into recognized partner metrics
  • Own Microsoft Partner Program knowledge and act as Subject Matter Resource, reviewing key program changes, updating leadership, and supporting communication of updates
  • Analysis of trends, top deals, etc. to identify business insights for leadership and stakeholders.
  • Work with the EY Microsoft Co-Investment Team to manage all requirements related to requesting and reimbursing Incentives and other $ funding programs, helping to build awareness of programs, track and monitor compliance to process, manage platform and resolve issues with Microsoft
  • Collaborate with the onshore Microsoft Alliance Enablement contacts on strategic projects and initiatives as and when required.
  • Manage onshore stakeholder expectations, plans and communication.

    • Skills and attributes for success

  • Exposure to partner portals and programs where administration, basic understanding of programs such as Partner Center referrals, CPOR and Partner Admin Link.
  • Familiarity with Microsoft technologies, cloud services, and the Partner Center platform is required.
  • Sales and pipeline exposure – understanding of concepts, opportunity life cycles and reporting.
  • Should have a technology aptitude, technology exposure through experience or academics.
  • Good at problem solving, should be capable of evaluation, root cause analysis and mitigation, good interpersonal skills, analytical thinking and research capabilities, comfortable interacting across multiple groups & collaborating with various other teams towards the appropriate solution or resolution.
  • Proficient at number crunching and presenting data.
  • Excellent communications and organizational skills
  • Meticulous and eager to analyze and solve complex process cases.
  • Exceptional customer service skills, including responsiveness and commitment to quality.
  • Strong and initiative-taking work ethic
  • Ability to perform well prioritized tasks in a challenging environment.

    • To qualify for the role, you must have.

  • A proficient understanding of how Microsoft’s partner programs are executed and have individually contributed towards assessing, managing, and owning such partner programs at an organizational level.
  • Experience working for a global system integrator (GSI) and / or Big Four firm with exposure to complex partner programs, incentives, and investment programs from top tier software companies – ideally Microsoft
  • Proven ability to contribute to teams to operationalize complex partner program requirements, processes, reporting, compliance, and portal management.
  • Ability to leverage knowledge of programs to advise senior business leaders on how to maximize partner program benefits and minimize risks.
  • Ability to work and influence multiple stakeholders in matrixed structures of large global partners.
  • Strong skills to engage with senior leadership at partner organizations.
  • Strong English speaking at negotiation level, strong influencing, and communication skills
  • Enthusiastic, curious, high-energy individual, team motivator, uses a thought leadership approach.
  • Working knowledge of Microsoft products and technologies
  • Exposure to continuous process improvement and automation initiatives (and technologies), experience with process mapping, process documentation, internal audit preparation, facing audits, etc.

    • Ideally, you will also have

  • Direct experience of working for Microsoft or in the Microsoft partner ecosystem
  • Ability to collaborate with senior onshore stakeholders, excellent relationships, and stakeholder management skills, should have the ability to develop trusted business advisor relationships with onshore stakeholders.
  • Should have experience with virtual work, preferably across multiple geographies, including cultural sensitivity, with a global mindset.
  • Good at problem solving, should be capable of evaluation, root cause analysis and mitigation, good interpersonal skills, analytical thinking and research capabilities, comfortable interacting across multiple groups & working with various other teams towards the appropriate solution or resolution.

    • Technologies and Tools

  • Excellent with MS Excel and PowerPoint, Power Bi skills would be an added advantage.
  • Good project management skills – project budgets, execution and tracking, reviews, strong time management skills including prioritizing, organizing, and tracking details and meeting a series of aggressive deadlines of multiple projects or assignments with varying completion dates.

    • What we look for

  • Bachelor’s Degree preferably in Commerce
  • Postgraduate preferably MBA (Business, Finance)
  • 15+ years of total experience working in technology and professional services environments
  • 10+ years directly supporting relevant technologies, alliances, and partner programs
  • Proven experience collaborating with diverse stakeholders (both internal and external) in a virtual environment, across geographies.
  • Location : India

    • What we offer

    EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations – Argentina, China, India, the Philippines, Poland, and the UK – and with teams from all EY service lines, geographies, and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We will introduce you to an ever-expanding ecosystem of people, learning, skills, and insights that will stay with you throughout your career.

  • Continuous learning : You will develop the mindset and skills to navigate whatever comes next.
  • Success, as defined by you : We will provide the tools and flexibility, so you can make a meaningful impact, your way.
  • Transformative leadership : We will give you the insights, coaching and confidence to be the leader the world needs.
  • Diverse and inclusive culture : You will be embraced for who you are and empowered to use your voice to help others find theirs.

    • About EY

    EY | Building a better working world

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