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GDS Microsoft Alliance Operations Specialist - Partner Programs - Associate Director
EYTaguig, PH30+ days ago
Job descriptionOwn EY’s Partner Program orchestration and management in relation to EY’s strategic Alliance with Microsoft, and inclusive tools associated therewith. Global lead for administration of Microsoft Partner Center, which includes access management, commercial marketplace solution management, lead tracking, referral submissions, claim submissions, Azure revenue tracking and more. Manage Partner Center issue resolution, access requests, and ad hoc queries from the global business Serve as a trusted advisor to senior management, providing insights and recommendations on Partner Center benefits and other Microsoft partner programs. Coordinate Microsoft Advanced Specialization processes, collaborating with EY Global Microsoft Practice. Manage Microsoft revenue recognition processes – PAL and CPOR (plus others as needed) to translate influence Azure consumption and BizApps licensing into recognized partner metrics Own Microsoft Partner Program knowledge and act as Subject Matter Resource, reviewing key program changes, updating leadership, and supporting communication of updates Analysis of trends, top deals, etc. to identify business insights for leadership and stakeholders. Work with the EY Microsoft Co-Investment Team to manage all requirements related to requesting and reimbursing Incentives and other $ funding programs, helping to build awareness of programs, track and monitor compliance to process, manage platform and resolve issues with Microsoft Collaborate with the onshore Microsoft Alliance Enablement contacts on strategic projects and initiatives as and when required. Manage onshore stakeholder expectations, plans and communication. Exposure to partner portals and programs where administration, basic understanding of programs such as Partner Center referrals, CPOR and Partner Admin Link. Familiarity with Microsoft technologies, cloud services, and the Partner Center platform is required. Sales and pipeline exposure – understanding of concepts, opportunity life cycles and reporting. Should have a technology aptitude, technology exposure through experience or academics. Good at problem solving, should be capable of evaluation, root cause analysis and mitigation, good interpersonal skills, analytical thinking and research capabilities, comfortable interacting across multiple groups & collaborating with various other teams towards the appropriate solution or resolution. Proficient at number crunching and presenting data. Excellent communications and organizational skills Meticulous and eager to analyze and solve complex process cases. Exceptional customer service skills, including responsiveness and commitment to quality. Strong and initiative-taking work ethic Ability to perform well prioritized tasks in a challenging environment. A proficient understanding of how Microsoft’s partner programs are executed and have individually contributed towards assessing, managing, and owning such partner programs at an organizational level. Experience working for a global system integrator (GSI) and / or Big Four firm with exposure to complex partner programs, incentives, and investment programs from top tier software companies – ideally Microsoft Proven ability to contribute to teams to operationalize complex partner program requirements, processes, reporting, compliance, and portal management. Ability to leverage knowledge of programs to advise senior business leaders on how to maximize partner program benefits and minimize risks. Ability to work and influence multiple stakeholders in matrixed structures of large global partners. Strong skills to engage with senior leadership at partner organizations. Strong English speaking at negotiation level, strong influencing, and communication skills Enthusiastic, curious, high-energy individual, team motivator, uses a thought leadership approach. Working knowledge of Microsoft products and technologies Exposure to continuous process improvement and automation initiatives (and technologies), experience with process mapping, process documentation, internal audit preparation, facing audits, etc. Direct experience of working for Microsoft or in the Microsoft partner ecosystem Ability to collaborate with senior onshore stakeholders, excellent relationships, and stakeholder management skills, should have the ability to develop trusted business advisor relationships with onshore stakeholders. Should have experience with virtual work, preferably across multiple geographies, including cultural sensitivity, with a global mindset. Good at problem solving, should be capable of evaluation, root cause analysis and mitigation, good interpersonal skills, analytical thinking and research capabilities, comfortable interacting across multiple groups & working with various other teams towards the appropriate solution or resolution. Excellent with MS Excel and PowerPoint, Power Bi skills would be an added advantage. Good project management skills – project budgets, execution and tracking, reviews, strong time management skills including prioritizing, organizing, and tracking details and meeting a series of aggressive deadlines of multiple projects or assignments with varying completion dates. Bachelor’s Degree preferably in Commerce Postgraduate preferably MBA (Business, Finance) 15+ years of total experience working in technology and professional services environments 10+ years directly supporting relevant technologies, alliances, and partner programs Proven experience collaborating with diverse stakeholders (both internal and external) in a virtual environment, across geographies. Location : India Continuous learning : You will develop the mindset and skills to navigate whatever comes next. Success, as defined by you : We will provide the tools and flexibility, so you can make a meaningful impact, your way. Transformative leadership : We will give you the insights, coaching and confidence to be the leader the world needs. Diverse and inclusive culture : You will be embraced for who you are and empowered to use your voice to help others find theirs.
The opportunity
- The Microsoft Alliance Operations Specialist will function out of EY’s Alliances & Ecosystem Center of Excellence and will be responsible for providing ongoing operations & enablement support for the EY-Microsoft Alliance. This role will codevelop and execute the support model for EY’s participation in Microsoft partner programs.
Your key responsibilities
Skills and attributes for success
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Technologies and Tools
What we look for
What we offer
EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations – Argentina, China, India, the Philippines, Poland, and the UK – and with teams from all EY service lines, geographies, and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We will introduce you to an ever-expanding ecosystem of people, learning, skills, and insights that will stay with you throughout your career.
About EY
EY | Building a better working world
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Microsoft Specialist • Taguig, PH
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