Senior Operations Manager

Overview

UnifyCX is looking for an extraordinary Senior Operations Manager to join our motivated and ambitious team.

Role and Location

Role : Senior Operations Manager

Work Location / Setup : Philippines | On-Site

Shift Schedule : 5-day work week | Graveyard

Benefits

• Day 1 HMO
• Day 1 Life Insurance

What Will You Do?

The Senior Operations Manager is responsible for the day-to-day operations of accounts and lines of business in the contact center. The role includes being a key point of contact with clients and managing the performance of Operations Managers and Team Leaders in the operations department.

As the SOM, you will meet / exceed the service level agreements (SLA's) defined in the client statements of work. You will coach and develop operations staff and ensure operational continuity by building leadership capacity to scale operations. You are expected to have a continuous improvement mindset to achieve KPIs across positions and accounts. The position will be based in our Philippine call center in Eton Centris Site, Quezon City.

Responsibilities