Senior Technical Support Engineer

GPC Philippines Corporation is currently seeking a Senior Technical Support Engineer for a US-based client. This position will work Philippine daytime hours (typically 8 : 00 AM to 5 : 00 PM PHT) and is applicable to Philippine-based legal residents and citizens only.

Job Description

Senior Technical Support Engineer will be responsible for resolving technical issues, guiding customer implementations, and delivering high-quality external support for a leading mobile engagement platform. This role combines strong customer service skills with technical troubleshooting expertise across iOS, Android, and API integrations. Candidates must be proficient in at least one programming language such as Python, SQL, JavaScript, Java, or Kotlin, and be comfortable analyzing and debugging code. The position requires collaborating closely with engineering teams, contributing to documentation, and continuously improving external support processes. This is a full-time remote role aligned with Philippine daytime hours (8 to 9-hour shifts).

This is an exciting opportunity to join a fast-growing, highly successful SaaS middleware startup that is transforming how leading companies connect with their users. You'll work with cutting-edge technology, tackle complex technical challenges, and grow alongside a team that values innovation, ownership, and real impact. If you're passionate about problem-solving and want to be part of something dynamic and fast-paced this is the role for you.

Key Responsibilities :

• Resolve customer technical issues from first contact through full resolution while acting as their technical advocate
• Analyze and debug customer code in Python, SQL, JavaScript, Java, or Kotlin to identify platform or integration problems
• Support customer implementations of Airships mobile engagement platform across iOS, Android, and web environments
• Collaborate with Engineering to investigate bugs affecting customers, contribute to escalations, and share insights for product improvements
• Assist with API troubleshooting and guide customers through integration best practices
• Create and maintain customer-facing technical documentation, tutorials, and how-to guides
• Identify and recommend improvements to enhance customer support operations and scalability

Qualifications :

Compensation and Benefits Package

Full-time legal work

Competitive Base Pay

13th Month Pay

Night Differential : Additional pay for night shifts (10 PM - 6 AM PHT)

Weekend and Holiday Overtime : Premium rates for weekend and holiday work

Internet Stipend : Monthly allowance for internet expenses

Generous HMO Coverage : Health coverage for you and 1 more dependent

Paid Time Off : Includes up to 10 days of sick and holiday leave annually, plus 19 days of Philippine public holidays in 2025

Provided Equipment : All essential tools and equipment supplied for your success

Note : This is fully remote work; however, you need a clean, quiet workplace with a fast internet connection.