IT Support Specialist - Level 2

Job Description

This is a remote position.

Position Title : IT Support Specialist – Level 2

Work Set-up : Work From Home

Salary : Php 60,000 – Php 70,000

Schedule : 8 : 00am – 5 : 00pm PH time

We are seeking a highly skilled Level 2 IT Support Specialist to serve as the escalation point for complex technical issues that cannot be resolved by Level 1 support. This role plays a key part in ensuring smooth IT operations by diagnosing issues, implementing solutions, supporting end-users, and maintaining core IT infrastructure. You will also collaborate with senior technical teams and contribute to continuous improvement of support processes.

Key Responsibilities

Technical Support & Issue Resolution

• Provide second-line technical support for hardware, software, and network-related concerns.
• Troubleshoot and resolve complex incidents escalated from Level 1 support.
• Install, configure, and maintain desktops, laptops, printers, and other IT peripherals.
• Support user account management, including Active Directory and Office 365.
• Monitor system performance and conduct regular maintenance tasks to ensure reliability.
• Assist in software deployment, updates, and device configurations.
• Document resolutions, procedures, and contribute to IT knowledge base updates.

Collaboration & Escalation Management

Required Qualifications

Your love for Boomering will jump-start with these meaningful engagement activities and perks. Using the concepts and tools of EOS (Entrepreneurial Operating System), Boomering provides a fun, rewarding and stimulating environment where work-life balance meets a commitment to foster growth.

About Boomering :

Boomering is an ISO-certified, leading BPO company in Clark Freeport Zone, Pampanga.

Our mission to Enrich Client and Staff Lives through Simple and Smart Offshoring Solutions and our S.T.E.P. Core Values (Service, Transparency, Excellence and Partnership) are the framers of our continuing success.

Providing equal opportunities and collaborative culture of excellence, Boomering is not just your average BPO. We are here to make a difference.

Future-proof your career and pursue your passion with Boomering! We want career thrill-seekers who are committed to growth as much as we are.

Website : www. boomering.ph

Career Portal : https : / / boomering.zohorecruit.com / jobs / Careers

Facebook and LinkedIn : Boomering Inc.; Boomering Careers