Customer Success Operations Specialist

The Customer Success Operations Specialist will support the Global Customer Success Team by providing streamlined processes, data analysis, insights, and tools they need to effectively manage customer relationships and drive satisfaction, retention, and growth.

Core Responsibilities :

• Data Analysis & Reporting
• Generate reports and build dashboards on customer health, usage, onboarding progress, and churn.
• Communicate key findings, progress updates, and strategic recommendations to the management team.
• Process Optimization & Data Management
• Standardize and update Customer Success processes such as onboarding, QBRs, renewals, and escalations. Document playbooks and customer lifecycle stages.
• Support data hygiene initiatives to ensure customer information remains accurate and up to date.
• Cross-functional Coordination
• Act as a bridge between Customer Success, Product, and Support teams to ensure a unified process around customer management.
• Training & Enablement
• Support the onboarding and continuous education of Customer Success team members on tools and best practices.

Qualifications :