Operations Manager / Senior Operations Manager (Telco Account) | Onsite | Shifting

Responsibilities

• Manage the day-to-day operational activities of his assigned program in coordination with the client representative and / or other functional units of the organization as it relates to manpower resources, systems & procedures & quality improvement efforts.
• Create strategic plans and execute with the help of the Operations Supervisor / Managers and the Operation Head.
• Maintain an efficient performance management system by setting performance objectives with Managers; monitoring performance; conduct performance reviews; and take action to correct performance problems or sustain good performance.
• Provide directions to the Operations Manager to ensure operational efficiency, responsiveness to customer requirements and the achievement of program / division / organizational goals.
• Review the performance of Operations Managers and the rest of the team members and are responsible for conducting coaching development opportunities for them.
• Recommend policies, procedures and systems relevant to the goals of the organization and client requirements.
• Ensure effective planning and execution of operations and achieve milestones and requirements of the organization.

Required Experience

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