Customer Experience Associate (Front Desk)

Description

The Customer Experience Associate plays a key role in delivering outstanding service to clients, tenants, and guests. This position ensures smooth front desk operations, provides tenant and client support, maintains office upkeep, and upholds company standards on safety, security, and compliance. The role requires professionalism, strong communication skills, and a customer-first mindset to build and maintain positive relationships.

Key Responsibilities :

Handle calls, welcome guests, and manage reception inquiries.

Support tenants with concerns, emails, documents, gate passes, and permits.

Assist clients with bookings, requests, tours, and events.

Monitor office cleanliness, conduct walk-throughs, and coordinate with vendors / engineering.

Ensure compliance with company policies, safety, and security standards.

Deliver excellent customer service and maintain strong client relationships.

Qualifications :

Bachelor’s degree in Business Administration, Hospitality, or related field (preferred).

1+ year experience in customer service, front desk, or admin support.

Strong communication and organizational skills.

Proficiency in MS Office and email systems.

Customer-oriented with a positive attitude.