Customer Support Specialist (World Stock Trading)

Job Title : Customer Support Specialist

Location : Makati, Office

Work Setup : Initially Work From Home opportunity and On-site and Hybrid after few months.

Job Type : Full-Time

Salary : Negotiable

Job Description :

Are you a dedicated and detail-oriented professional with a passion for customer service? We are looking for a Customer Support Specialist to remotely join our client's dynamic team in Romania, a well-established world stock trade company. Office based in Makati, you'll be the frontline hero, ensuring customers receive the support they need, all while working in a flexible environment that balances on-site and remote opportunities.

Key Responsibilities :

• Customer Interaction : Provide top-notch support through phone, email, and chat, addressing customer inquiries with professionalism and efficiency.
• Issue Resolution : Troubleshoot and resolve customer issues, ensuring satisfaction by delivering effective solutions.
• Record Keeping : Maintain detailed records of customer interactions, feedback, and complaints for continuous service improvement.
• Collaboration : Work closely with various departments to resolve customer concerns and refine service processes.
• Continuous Improvement : Identify and suggest opportunities for enhancing the customer service experience.

Requirements