Customer Service Associate (Voice & Non-voice account)

Company : A leading European tech group supporting millions of small businesses with digital tools such as hosting, website creation, and online marketing. Operating across multiple countries, it focuses on simplifying online growth through scalable and sustainable solutions.

Position : Customer Service Associate (Voice & Non-voice account)

Company Industry : IT Company

Office Address : Cebu IT Park

Work Schedule : Monday - Friday (Shifting Day, Mid & Night)

Salary : Php20,000-Php22,000

Work Set Up : Work on Site (Possible Can be a Hybrid Set-up)

BENEFITS :

Government Mandated Benefits

Sick Leave

Vacation Leave

HMO

• Other Benefits will be discuss during interview

Job Requirements :

Open for undergraduate / high school graduate.

With at least 6 months experience in customer service in a BPO set up.

Amendable to work onsite in Cebu IT Park.

Amendable to work as soon as possible.

Job Descriptions :

Respond to customer inquiries via phone, email, chat, or in-person

Resolve customer complaints, issues, or concerns in a timely and professional manner

Provide accurate product, service, or account information

Maintain customer records and update databases as needed

Escalate complex issues to senior staff or relevant departments

Recruitment Process :

Initial Interview (online)

Final Interview (face to face)

Job Offer