Customer Support for Language Training (Japanese)

goFLUENT, headquartered in Geneva, Switzerland, is the world’s leading B2B provider of hyper-personalized solutions that accelerate language skills by blending technology, content and virtual human interaction on any device.

Work Using English in a Multicultural Environment

Enjoy a fulfilling work-life balance while working in a truly global setting!

About goFLUENT and Our Mission

Headquartered in Geneva, Switzerland, goFLUENT is a B2B online language learning provider dedicated to supporting corporate talent development, diversity & inclusion (DE&I), and building a strong learning culture.

Driven by our mission to “Give everyone an equal voice,” we help organizations around the world meet their diverse learning and development needs.

As a Learning Consultant, you will do more than just support learners — you will act as their trusted guide throughout their learning journey. You’ll help them overcome challenges, stay motivated, and achieve their training goals.

Main Responsibilities

• Respond to learner inquiries via phone and email
• Explain how to use the service and assist with scheduling lessons
• Conduct consultations to identify learner needs and concerns
• Follow up with learners to encourage continued engagement
• Deliver presentations and demos during orientation sessions
• Translate materials within the learning portal (English ↔ Japanese)

Qualifications

Required :

Preferred :

Career Path Opportunities

The Learning Consultant role is at the heart of goFLUENT and offers exposure to various departments, opening doors to multiple career paths, such as :

Company Culture

From over 24 years, goFLUENT is a young, dynamic, and fast-growing company. Frequent communication with global teams gives you the opportunity to truly experience what it means to work in an international environment.

For more insights, check out our team interviews on Wantedly :

https : / / www.wantedly.com / companies / gofluent2 / post_articles / 958510

Why Work at goFLUENT

Employment Details