Social Media Account (Non-voice)

About the role

We are seeking a talented and enthusiastic Customer Service Representative (CSR) to join our Social Media Account team at Talent Outsourcing Channel Solutions'. This is a full-time position based in Taguig City, Metro Manila, where you will be responsible for delivering exceptional customer service through various social media platforms.

What you'll be doing

Providing prompt and courteous responses to customer inquiries and concerns on social media platforms such as Facebook, Twitter, and Instagram

Monitoring and engaging with customers on social media to address their needs and ensure their satisfaction

Identifying and escalating complex issues to the appropriate team for resolution

Maintaining a positive brand image and upholding the company's values through all customer interactions

Assisting with content creation and management for the company's social media channels

Collaborating with cross-functional teams to enhance the overall customer experience

What we're looking for

At least 1 year of experience in customer service or a call centre environment, preferably in a social media or digital marketing role

At least HS / SHS Grad + 1yr CFE (other industry) or 1yr BPO exp

Strong communication and interpersonal skills, with the ability to empathize and connect with customers

Excellent written and verbal communication skills in English

Proficiency in using social media platforms and monitoring tools

Ability to work in a fast-paced, deadline-driven environment and multitask effectively

A team player with a positive attitude and a passion for delivering exceptional customer service

What we offer

At Talent Outsourcing Channel Solutions', we are committed to providing our employees with a supportive and rewarding work environment. Some of the key benefits you can expect include :

Competitive salary and performance-based incentives

Comprehensive health and wellness benefits

Opportunities for career growth and professional development

Vibrant and collaborative work culture

Flexible work arrangements and work-life balance initiatives