Operations Supervisor - Travel / Airline (Taguig) | Onsite

Requirements :

• Effectively manage and lead a team of customer service agents, ensuring they meet or exceed performance targets and deliver a consistently high level of service
• Coach and develop team members, providing feedback, training, and support to help them enhance their skills and grow professionally
• Monitor and analyze team and individual performance, implementing strategies to drive continuous improvement
• Foster a positive and collaborative team environment, promoting a culture of engagement and accountability
• Serve as a subject matter expert, providing guidance and support to agents on complex customer inquiries and escalations
• Collaborate with other teams and stakeholders to ensure seamless operations and a superior customer experience
• Minimum of 1-2 years' experience in a team lead or supervisory role within a contact center or customer service environment, preferably in the travel or airlines industry
• Can start ASAP

Work Set up and Shift Schedule :   Night shift, Work On site (McKinley West)

Responsibilities :