Director - Product Operations

Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

• Partner with the Senior Director to lead the Testing Pillar’s multi-year transformation roadmap and strategic plans, focusing on the successful delivery of Visa’s Client Product Testing Tools. Collaborate with the COE team and regional Testing groups to define and implement a future-focused vision that aligns people, processes, and systems, driving continuous improvement and automation.
• Product Launch Management : Oversee end-to-end go-to-market planning, rapid execution, and post-launch performance optimization for the new enterprise testing platform, ensuring delivery within aggressive timelines.

Drive accelerated launch cycles by establishing streamlined processes, clear milestones, and cross-functional alignment to deliver the testing platform to market within 12 months, balancing speed with quality.

Drive implementation of metric-based improvements including monitoring, reporting, performance analysis and cost benefit

Leverage a wide variety of analytical & process management skills to develop comprehensive process improvement plans.

Evaluate and analyze testing processes and services, recommending improvements to enhance efficiency and effectiveness.

Represent all regional Testing teams in cross functional projects, including being the POC for our Tech solutions such as tools, system enhancement, reporting, troubleshooting, etc.

Translates the ‘voice of the client and / or employee’ into strategic initiatives, partnering with global senior stakeholders to deliver on an improvement pipeline

This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.

Qualifications

We are looking for an individual who brings breadth of experience, a curiosity about payments, is results-driven and client-focused. This role is an individual contributor at an advanced support staff level.

As a candidate, you should have :

Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

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