Demi Chef

FILINVEST COMPANY : TIMBERLAND HIGHLANDS RESORT

In accordance with the policies, procedures, and standards of Chroma Hospitality Inc. and Timberland Highlands Resort, Rizal , and under the direct supervision of the Chef de Partie , this position is responsible for coordinating, supervising, and participating in the preparation within the assigned Kitchen, ensuring that the quality of work conforms with the standards set by the Executive Chef .

SCOPE AND RESPONSIBILITIES

MEETS AND EXCEEDS CUSTOMERS AND TEAM MEMBERS' EXPECTATIONS

• Establishes and communicates customer service objectives which support achievements of Timberland's Mission and Vision.
• Monitors customer service levels and counsels employees with alternative methods of responding to customer requests.
• Determines customer delight level and needs by reviewing comment cards and talking to customers regularly.
• Provides staff with the skills training to be able to provide value-added service to customers.

MEETS AND EXCEEDS EXPECTATIONS OF EMPLOYEES BY UTILIZING LEADERSHIP SKILLS AND MOTIVATION TECHNIQUES in ORDER TO MAXIMIZE EMPLOYEE PRODUCTIVITY AND SATISFACTION OF DIRECT REPORTS

ENSURES THE PREPARATION AND SERVICE OF HIGH-QUALITY FOOD PRODUCTS

MONITORS THE LEVEL OF CUSTOMER SATISFACTION

EXCEEDS CUSTOMER SATISFACTION AND MAXIMIZES RETURN CUSTOMERS

SETS AND MAINTAINS KITCHEN SERVICE STANDARDS OF PERFORMANCE, POLICIES, AND PROCEDURES

LEADS THE TEAM

MOTIVATES EMPLOYEES

COACHES, COUNSELS, DISCIPLINES EMPLOYEES

DETERMINES PRIORITIES, SETS GOALS, AND FOLLOW-UPS

MONITORS AND CONTROLS

PRACTICES COST CONTAINMENT MEASURES

PREPARES ACCURATE FORECASTS FOR MANNING, EXPENSES, FOOD COSTS, AND GOP

PREPARES BUDGET FOR OPERATING EQUIPMENT, CAPEX

ENSURES EFFECTIVE UPSELLING

OPTIMIZES OPPORTUNITIES FOR MARKETING THE OUTLET

GENERAL RESPONSIBILITIES