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MIS Supervisor
MIS SupervisorUbiquity Global Services, Inc. • QC, Metro Manila, PH
MIS Supervisor

MIS Supervisor

Ubiquity Global Services, Inc. • QC, Metro Manila, PH
11 days ago
Job type
  • Quick Apply
Job description

The Responsibilities :

  • Manages day to day operation MIS team that use business data and statistical methods to provide insight into business performance and suggest area and methods of improving operations.
  • Implements and oversees the analytical approaches and methodologies.

Developing strategies, and making suggestions for improvement, insight, and recommendations to management for decision making and strategic planning.

  • Controls and develops internal / external information sources for business analysis.

    • Manages subordinate staff in the day-to-day performance of their jobs.

  • Ensures that project / department milestones / goals are met and adhering to approved budgets.
  • Extensive knowledge of department processes.
  • Will be doing analytics on operational performance metrics
  • Analyze performance, correlate metrics and drive targeting action plan
  • Provide recommendations to improve account performance
  • Will be doing a deep dive analysis of the performance
  • Give presentation of analysis to stakeholders and clients
  • Supervises personnel under the Department such as MIS Analyst – develops, coaches, and motivates personnel on day-to-day activities.
  • Maintains strong customer service orientation in dealing with various departments and Department heads.
  • Performs other duties that may be requested from time to time.

    • Knowledge, Skill Set & Qualifications Required

  • Background with Workforce facets such as capacity planning, forecasting and other Workforce metrics / calculations – call volumes, AHT, adherence, intraday patterns, root cause analysis
  • Effective communication and interpersonal skills
  • Excellent presentations skills (Powerpoint, Excel, Google sheets etc.)
  • Proficient in analysis and interpretation of data
  • Strong leadership abilities and good time management skills
  • Excellent problem-solving and management skills
  • Experienced in managing a team
  • Ability to train junior staff Powered by JazzHR
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    Supervisor • QC, Metro Manila, PH

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