Call Center Sr. Executive - Process Training (MOA Pasay) - HybridTASQ Staffing Solutions • Pasay City, Metro Manila, Philippines

Call Center Sr. Executive - Process Training (MOA Pasay) - Hybrid

TASQ Staffing Solutions • Pasay City, Metro Manila, Philippines

30+ days ago

Job description

About the job, Sr. Executive - Process Training (MOA Pasay) | Hybrid

Work Setup : Hybrid (MOA Pasay)

Work Schedule : Mid Shift

Requirements :

2 years of experience in Training BPO
Good communication skills
Basic knowledge of MS Office MS Excel, PowerPoint, Word Doc, Outlook
Responsible for support for current new-hire training and then full facilitation of future new-hire training classes, reporting, and feedback to the agent.
At least 2nd Year College / 72 Units | Bachelor's Degree (Any course)
Basic knowledge of editing tools Adobe

Responsibilities :

Conduct New Hire training for the process based on the agenda

Create PKT (Process Knowledge Tests) to understand opportunities in Operations which will

be the outcome of a TNA and action plans.

Create a Training Needs Analysis and create action plans based on TNA and opportunities

to support operations.

Collaborate with the CE (Customer Experience), Quality Analyst and Pre-Process Training

team in making suggestions in enhancing the training agenda.

Provide feedback to associates / trainees based on progress in training

Complete required reports for tracking and communicating training progress at different

levels

Conduct coaching sessions for trainees and agents towards performance improvement.

Call Center • Pasay City, Metro Manila, Philippines