TASQ Staffing Solutions • Pasay City, Metro Manila, Philippines
30+ days ago
Job description
Account : Logistics / Tracking
Work Setup : Onsite (MOA)
Shift : Night Shift
Requirements :
1 year experience as Team Lead / Operations Supervisor
With Voice account experience
Preferably from TELCO account
Can start ASAP
Responsibilities :
Overseeing the daily activities and performance of a team of customer service representatives
Monitoring call volumes, handling times, and other key performance metrics to identify areas for improvement
Providing coaching, training, and feedback to team members to help them develop their skills and reach their full potential
Collaborating with other departments and stakeholders to resolve customer inquiries and issues
Implementing and enforcing company policies and procedures to ensure compliance
Identifying and addressing team and individual training needs
Fostering a positive, customer-centric, and team-oriented work environment
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Supervisor Supervisor • Pasay City, Metro Manila, Philippines
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