Call Center Agent - Cebu CityTASQ Staffing Solutions • Cebu City, Cebu, Philippines
Call Center Agent - Cebu City
TASQ Staffing Solutions • Cebu City, Cebu, Philippines
30+ days ago
Job descriptionAt least 2 years experience of voice (Inbound, International Account) Excellent verbal communications skills Superior listen, written, data entry and typing skills 10 VL, 10 SL, 5EL HMO Health Insurance avail on the 4th Month (Employee + 1 Free Dependent)
About the job Customer Service Representative (CSR) | Cebu | Onsite
Work Setup : 100% Onsite (Cebu City)
Shift : No Fixed Schedule
Responsibilities :
- Handle inbound customer inquiries via phone, email, and chat related to travel bookings, itinerary changes, cancellations, and other travel-related services.
- Provide detailed and accurate information about travel destinations, accommodations, transportation options, and travel packages.
- Assist customers in making reservations and bookings, ensuring all details are accurate and complete.
- Resolve customer issues and complaints with empathy and efficiency, escalating complex issues to higher-level support as needed.
- Maintain up-to-date knowledge of travel industry trends, regulations, and company policies to effectively assist customers.
Qualifications :
Benefits :
Upon regularization :
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Call Center Agent • Cebu City, Cebu, Philippines
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