Director of Service | Remote – Philippines | Full-time Contractor

At Prometeo Talent , our mission is to connect exceptional talent with innovative industry leaders.

Today, we’re partnering with our client — a U.S.-based company in an accelerated growth phase, specialized in Customer Experience and Digital Operations , with a strong collaborative and performance-driven culture.

Our Proposal

Are you an experienced Service or Operations leader passionate about elevating customer experience and driving operational excellence?

We’re looking for a Director of Service to lead and scale service delivery operations, enhance process efficiency, and develop high-performing teams in a fast-growing organization.

This role combines strategic leadership, operational execution, and data-driven decision-making , with a focus on building the foundation for the company’s global service delivery.

Key Responsibilities

• Execute the operational strategy and manage performance across all service areas.
• Lead Client Services, QA, and Billing teams (currently ~50 members, scaling to 100).
• Design and optimize workflows, processes, and operational playbooks.
• Ensure service quality and consistency by improving key CX metrics ( CSAT / NPS ).
• Coach and mentor supervisors and managers, promoting leadership growth and accountability.
• Collaborate cross-functionally with Data, Product, and Operations to identify efficiencies and continuous improvement opportunities.

🧩 Requirements

💡 Nice to Have

🗓️ About the Position

🌱 What’s in it for you

📩 If you’re ready to lead high-performing teams and shape the future of Service Operations in a global company, we’d love to meet you.