E-Commerce / NON-VOICE - Hiring Customer service

About the role

Talent Outsourcing Channel Solutions is seeking an experienced Ecommerce Account - Non Voice to join our team in Taguig City, Metro Manila. This is a full-time position where you will be responsible for providing exceptional customer service to our ecommerce clients.

What you'll be doing

Handling customer inquiries, issues and requests via email, chat and other non-voice channels

Providing prompt, professional and courteous service to ensure customer satisfaction

Documenting customer interactions and maintaining accurate records

Troubleshooting and resolving customer queries in a timely manner

Identifying opportunities to improve customer experience and processes

Collaborating with cross-functional teams to address customer needs

What we're looking for

At least College grad - no experience required, good communication skills in a customer service or ecommerce support role

Strong written communication and problem-solving skills

Excellent time management and multitasking abilities

Proficiency in using customer service tools and software

Familiarity with ecommerce platforms and processes

Passionate about delivering exceptional customer experiences

What we offer

At Talent Outsourcing Channel Solutions, we are committed to providing a supportive and rewarding work environment. Some of the key benefits include :

Competitive salary and performance-based bonuses

Comprehensive health and wellness benefits

Opportunities for career growth and development

Collaborative and inclusive team culture

Modern, comfortable work facilities

About us

Talent Outsourcing Channel Solutions is a leading provider of outsourced customer service solutions. We partner with businesses across various industries to deliver high-quality, cost-effective support to their customers. Our team of dedicated professionals is committed to exceeding client expectations and driving customer satisfaction.

Apply now