Senior Software Engineer I - ServiceNow
Location : Quezon City, Philippines
Posted : 1 day ago
Job Description
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start. Caring. Connecting. Growing together.
Primary Responsibilities
- Collaborate in an agile environment to understand business needs, recommend solutions, participate in story refinement, and deliver on team commitments
- Design and develop new ServiceNow functionality to enhance custom applications
- Consistently apply coding patterns, best practices, and data driven approaches to enhance functionality
- Lead discussions to design and utilize relational database structures
- Interface with the ServiceNow vendor for all operational requests / issues / needs
- Continuously work toward simplification, automation, and innovation of enterprise ServiceNow instance
- Participate in the daily scrum meetings and other related Agile ceremonies
- Proactively identify and communicate issues as they arise
- Provide operational support on a rotational basis
- Troubleshooting any reported problems
- Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives
Required Qualifications
ServiceNow Certified Application Developer, ServiceNow Certified Implementation Specialist (CSM a plus)5+ years of ServiceNow development experience in an enterprise environment including scripting, data management, service automation, service catalog, creating workflows, using ServiceNow APIs, designing / building out integrations, self-service and process automation, and application tool maintenance3+ years of experience with ServiceNows Customer Service Management (CSM) solution, Strategic Portfolio Management (SPM) a plus3+ years of experience with agile scrum methodology3+ years of experience with JavaScript, Macro and PythonProven ability to develop and build effective partnerships and relationships, collaborating and influencing broadly and at multiple levels in the organizationProven ability to present technical information in a way that non-technical management and staff will understandProven excellent communication skills - verbal and writtenDemonstrated self-sufficient; able to work with minimal directionProven solid analytical, problem solving and systems thinking abilitiesProven passion for and commitment to a consumer and client driven cultureJob Details
Role Level : Mid-LevelWork Type : Full-TimeCountry : PhilippinesCity : Quezon City, National Capital RegionCompany Website :Job Function : Software DevelopmentCompany Industry : IT Services and IT ConsultingEEO Statement
Optum is a drug-free workplace. © 2025 Optum Global Solutions (Philippines) Inc. All rights reserved.
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