Healthcare Customer Service Representative

Position : Healthcare Customer Service Representative

Work setup & Shift : Onsite | Night Shift

Site : Eastwood City Cyberpark, Quezon City

Why join us?

You'll have :

Competitive Rewards : Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses

A Collaborative Spirit : Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.

Work-Life Harmony : Enjoy the balance between work and life that suits you with flexible work arrangements.

Career Growth : Take advantage of opportunities for continuous learning and career advancement.

Inclusive Teamwork : Be part of a team that celebrates diversity and fosters an inclusive culture.

What You'll Be Doing :

Track all drug test paperwork by obtaining it from the lab website, via fax or within the system.

Quality check of downloaded information in database.

Receive documentation via email / fax and attach to correct test.

Perform other duties and related functions as needed or assigned

Job Requirements :

Minimum 1-2 years customer service experience

High School Diploma or GED

Knowledge of MS Office (word, excel) with 10-key and typing skills of 40 wpm; Strong data entry skills

Excellent written and verbal communication skills

Solid organizational skills including attention to detail and multi-tasking skills

Excellent customer service skills; Strong phone etiquette and professionalism

Quick learner, self-motivated and ability to work independently to meet deadlines

Ability to listen to team members' feedback and self-correct / adjust as necessary

Positive and friendly attitude and ability to work in a team environment

Expected to be at work on time and on days scheduled

What We Offer

Medical, Dental & Vision insurance

Life insurance, AD&D and Long-Term Disability

401k with Company match

Paid time off

EAP

Perks Program through Access Perks®