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Director Of Sales
Director Of SalesLemeur OPC • Marikina, Metro Manila, Philippines
Director Of Sales

Director Of Sales

Lemeur OPC • Marikina, Metro Manila, Philippines
3 days ago
Job description

Director for Sales & Operations

The Director for Sales & Operations is a senior leadership role responsible for driving revenue growth, elevating client experience, and optimizing operational performance across all Le Meur Aesthetics branches and business units. The role ensures alignment between sales strategy, service excellence, brand standards, and operational efficiency—leading the company toward sustainable profitability and premium market positioning. The Director will oversee branch operations, sales teams, client experience, training, performance metrics, and cross‑functional coordination with Marketing, Finance, HR, and Medical Teams. This role serves as a key strategic partner to the CEO.

Key Responsibilities

1. Sales Leadership & Revenue Growth

  • Develop and execute monthly, quarterly, and annual sales strategies to achieve company revenue targets.
  • Lead, mentor, and manage Sales and Client Experience Teams across all branches.
  • Oversee creation and implementation of treatment bundles, upselling scripts, loyalty programs, and client retention initiatives.
  • Analyze sales performance per branch; implement corrective actions and strategic interventions.
  • Drive KPI / commission strategy alignment and ensure team accountability.
  • Strengthen partnerships, sponsorships, collaborations, and brand activations that support revenue growth.

2. Operations Management

  • Ensure all branches operate efficiently, professionally, and consistently with Le Meur’s premium brand standards.
  • Oversee day‑to‑day clinic operations, service flow, inventory management, scheduling, and client handling.
  • Resolve operational bottlenecks and ensure smooth coordination between receptionists, aestheticians, nurses, and branch managers.
  • Ensure compliance with DOH, LGU, and regulatory requirements for clinics.
  • Maintain quality standards for equipment, treatments, and cleanliness.

    • 3. Client Experience Excellence

  • Implement and monitor strict client service SOPs and response standards.
  • Ensure premium client journey from inquiry → booking → treatment → aftercare.
  • Manage client escalations professionally and promptly.
  • Conduct regular client feedback evaluations and close the loop with improvement plans.

    • 4. People & Performance Management

  • Lead and coach Branch Managers, Sales Teams, and Operations Leads.
  • Oversee training programs for sales scripts, product knowledge, customer service, and operational efficiency.
  • Set clear KPIs, conduct performance reviews, and enforce accountability metrics.
  • Promote culture alignment, discipline, and professionalism in branches.

    • 5. Strategic Planning & Cross‑Functional Coordination

  • Work closely with the CEO on long‑term expansion, new branch openings, and new service launches.
  • Collaborate with Marketing for promotions, content, events, and lead‑generation strategies.
  • Work with Finance on costing, budgeting, inventory controls, and revenue reports.
  • Coordinate with HR for manpower planning, hiring, and employee concerns.

    • 6. Reporting & Analytics

  • Prepare weekly and monthly dashboards on sales performance, branch operations, and revenue outcomes.
  • Track client trends, top‑performing services, cost inefficiencies, and manpower needs.
  • Lead data‑driven decision‑making for operations and sales strategies.

    • 7. Organizational Leadership

  • Uphold Le Meur’s culture of excellence, luxury service, honesty, and innovation.
  • Represent the company professionally in events, partnerships, and meetings.
  • Support transformation projects, scaling initiatives, and organizational change management.

    • Qualifications

    Educational Background

  • Bachelor’s degree in Business Administration, Marketing, Operations Management, or related field.
  • MBA or postgraduate studies preferred but not required.

    • Experience

  • Minimum 7–10 years of combined experience in Sales Leadership and Operations Management.
  • Preferably from aesthetics, beauty clinics, dermatology, hospitality, or luxury services.
  • Proven track record in hitting high revenue targets and scaling multi‑branch operations.
  • Experience managing 30+ employees and multiple teams.
  • Strong background in customer experience and premium brand management.

    • Skills & Competencies

  • Strong leadership presence with excellent people management skills.
  • Strategic thinker with analytical, data‑driven decision‑making capability.
  • Expertise in sales planning, forecasting, and driving conversion.
  • Excellent communication, presentation, and negotiation skills.
  • Strong operational discipline and familiarity with clinic workflow.
  • High emotional intelligence and conflict‑resolution skills.
  • Ability to work in a fast‑paced, high‑performance environment.
  • Strong sense of accountability, integrity, and professionalism.

    • Behavioral Attributes

  • Results‑driven
  • Process‑oriented and organized
  • High attention to detail
  • Decisive and proactive
  • Client‑centric mindset
  • Can lead change and manage resistance
  • Loyal, ethical, and discreet

    • Work Schedule & Location

    Monday to Saturday, 10 : 00 am – 7 : 00 pm daily. Office based in Makati; will also work in G. Manila and Banawe.

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