Senior Software Engineer

Luxoft Manila, National Capital Region, Philippines

Senior Software Engineer

DXC Technology is a Fortune 500 Global IT Services Leader and is ranked at 152. Our more than 130,000 people in 70-plus countries are entrusted by our customers to deliver what matters most. We use the power of technology to deliver mission critical IT services that transform global businesses. We deliver excellence for our customers, colleagues and communities around the world.

Accelerate your career and reimagine the possibilities with DXC!

We inspire and take care of our people. Work in a culture that encourages innovation and where brilliant people embrace change and seize opportunities to advance their careers and amplify customer success. Leverage technology skills and deep industry knowledge to help clients. Work on transformation programs that modernize operations and drive innovation across our customer’s entire IT estate using the latest technologies in cloud, applications, security, IT Outsourcing, business process outsourcing and modern workplace.

Responsibilities

• Provide application support to various business users. Attend to business queries and business requests promptly. Follow through the business requests to a proper closure.
• Work on timely resolution for reported incidents so as to meet service level targets. Incidents include failures & queries reported by business users and technical staff; event alerts automatically detected and reported by event monitoring tool.
• Perform root cause analysis to identify permanent solution so as to prevent recurring incidents and to minimize the impact of incidents that cannot be prevented.
• Ensure all incidents and problems are proactively managed - Prioritizing numerous issues of varying severity and escalating issues as appropriate to necessary teams and management.
• Collaborate with the development team in identifying resolutions and transitioning releases into the production environment.
• Adopt standard Incident and Problem Management workflow and processes, i.e timely ticket, defect and incidents loggings including proper change management processes and quality issue / impacts emails.
• Participate in DR / BCM activities or infrastructure related upgrade.
• Responsible of capacity management. To monitor & analyse current performance and capacity data and forecast the capacity required by the applications ahead.
• Aside from day-to-day support duties, there will be requirements to undertake other responsibilities such as management reporting & other centrally driven project initiatives as needed.

Requirements

Job Description Summary – Accountable for analyzing user requirements and subsequently designing, developing, and rigorously testing software applications to ensure they effectively fulfill those requirements.

Essential Job Functions

Mandatory Skills (Non-Negotiable) – minimum of 5 years of experience

Preferred Basic Knowledge

Basic Qualifications

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