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Mandarin Service Desk (Blended U.S Account)
Mandarin Service Desk (Blended U.S Account)J-K NETWORK SERVICES • Pasay City, National Capital Region, Philippines
Mandarin Service Desk (Blended U.S Account)

Mandarin Service Desk (Blended U.S Account)

J-K NETWORK SERVICES • Pasay City, National Capital Region, Philippines
8 days ago
Job description

Company Profile : A global BPO firm providing technology-driven and business-oriented solutions to its clients.

Position : Mandarin Service Desk (Blended U.S Account)

Company Industry : Multinational Consulting Company

Work Location : Pasay City

Work Schedule : Shifting Schedule

Salary : Php 90,000-Php 95,000

Work Set Up : On-site during probationary, Hybrid upon regularization

BENEFITS :

  • 13th Month Pay
  • Sick leave & Vacation Leave
  • HMO
  • Government Mandated Benefits
  • Laptop provided

REQUIREMENTS OF THE JOB :

  • Open to Filipinos and Filipino-Chinese who can speak, read, and write / type in Mandarin and English.
  • Open to under
  • Having experience in a Technical Help Desk is a big advantage.
  • Having experience in Customer Services.
  • Knowledgeable in supporting the following hardware and software : PC, Macintosh, iPhone, Printers, MS-Outlook, Windows 7, 10 OS, MS-Office 2013 and 2016 (Office 365).
  • RESPONSIBILITIES OF THE JOB APPLICATION :

  • Mandarin Service Desk is responsible for providing phone support to troubleshoot hardware, software, and network issues.
  • Applies understanding and knowledge of information systems products and services to assist users.
  • Investigate and resolve user questions and technical issues.
  • Coordinates referrals to appropriate technical, professional, or service personnel.
  • Prioritize and escalate issues following company procedures.
  • RECRUITMENT PROCESS :

  • Paper Screening
  • HR Interview
  • Language Assessment
  • Final Interview
  • Job Offer
  • Create a job alert for this search

    Service Desk • Pasay City, National Capital Region, Philippines

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