Command Center AssociateAdvanced Remote Managed Security Services Inc. • Taguig, Metro Manila, Philippines

Command Center Associate

Advanced Remote Managed Security Services Inc. • Taguig, Metro Manila, Philippines

30+ days ago

Job description

Communication management

Monitor and manage multiple communication platforms including radios, phones, email, chat systems, and internal communication tools.

Receive, interpret, and prioritize incoming communications from various sources (e.g., field personnel, external agencies, internal departments).

Accurately record and log all significant communications and events in the command center's tracking systems.

Disseminate urgent and routine information to appropriate personnel and teams in a clear, concise, and timely manner.

Initiate and participate in conference calls and communication bridges during incidents.

Maintain a calm and professional demeanor during high-stress situations.

Collect and synthesize data from various sources to create a comprehensive operational picture.

Identify critical information, potential risks, and emerging issues.

Prepare and update status reports, incident summaries, and situation briefs for superiors.

Conduct preliminary analysis of information to determine immediate actions or further investigation required.

Incident Response Support

Act as a central point of contact for communication during incidents, emergencies, and planned events.

Support the coordination of resources and personnel by relaying instructions and updates.

Bachelor's degree in related fields preferred.

Relevant professional certifications or equivalent work experience may be considered in lieu of a degree.

Minimum of 1 year of experience in a command center, dispatch, operations center, or similar communication-intensive environment.

Proven experience handling critical communications during high-pressure situations.

Experience with incident management plans and protocols is a plus.

Excellent verbal and written communication skills with the ability to convey complex information clearly and concisely.

Proficiency in professional radio communication etiquette.

Advanced computer literacy, including strong proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).

Familiarity with command center technologies, including various communication platforms (Radios)

Strong active listening skills and the ability to interpret non-verbal cues.

Strong analytical skills with the ability to quickly assess situations and make sound judgments.

Excellent problem-solving abilities and a proactive approach to identifying and addressing issues.

Superior organizational skills with the ability to manage multiple tasks simultaneously in a fast-paced environment.

High attention to detail and accuracy.

High level of integrity and discretion in handling sensitive information.

Ability to work 8AM-5PM

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