CSR Healthcare Account Pampanga Site

As a Healthcare Customer Service Representative, you’ll assist patients and healthcare providers with inquiries about insurance coverage, medical claims, billing, appointments, and general healthcare support. You'll deliver compassionate service while maintaining accuracy and compliance with healthcare standards.

Job Description :

Handle inbound and outbound calls related to healthcare services

Answer inquiries regarding benefits, claims, billing, or eligibility

Maintain patient confidentiality and comply with HIPAA standards

Provide accurate information in a professional and empathetic manner

Document all customer interactions properly

Escalate complex issues to the appropriate department when needed

Qualifications :

With at least 6 months BPO experience (healthcare experience is a plus)

Strong English communication skills

High school graduate or above

Willing to work onsite in Clark, Pampanga

Amenable to shifting schedules and holidays

Perks & Benefits : HMO on Day 1

Paid Training

Government Benefits (SSS, PhilHealth, Pag-IBIG)

Career advancement opportunities

Monthly performance bonuses