IT Support Technician- 2 yrs Experience

REQUIREMENTS :

Proven experience as an IT Support Technician or similar role

Strong knowledge of Windows and Mac operating systems

Familiarity with networking concepts and troubleshooting

Excellent problem-solving and communication skills

Ability to prioritize and manage multiple tasks

Customer-oriented attitude with attention to detail

Experience with help desk software and ticketing systems

Relevant certifications (e.g., CompTIA A+, Microsoft, Cisco) are a plus

Ability to work independently and as part of a team

Willingness to learn new technologies and adapt to changes

RESPONSIBILITIES :

• Basic Networking
• Basic Troubleshooting
• Basic Hardware Support (Desktop, Laptop, Printers)
• Basic Software Support (Basic MS Office, Computer Software)
• Basic Communication to user for support via phone, chat and email.
• Basic knowledge POS set up
• Willing to travel from different remote location for support.
• Basic CCTV configuration
• Knowledgeable for biometric
• Basic troubleshooting Printer
• Respond to and resolve technical incidents and service requests in a timely manner.
• Assist in the planning and execution of IT projects
• Perform remote troubleshooting through diagnostic techniques and pertinent questions to hardware and application-based issues
• Escalate unresolved issues to the next level of support when needed
• Salary range : 25,000 to 26,000 (Includes meal allowance and service charge)