Call Center Agent (WFH)

Be part of a passionate team and create opportunities!

CALL CENTER AGENT (OUTBOUND)

Job Description :

Outbound calls for surveys, lead generation, event invitation and / or sales

Inbound calls to resolve customer queries or close lead / sales

Data entry to update customer relationship management (CRM) software

Respond to emails

Create reports using Microsoft Office and Google Drive

Meet service level agreements set forth

Perform other duties as assigned

Qualifications :

Excellent English communication skills

Typing Speed : at least 40WPM

Ability to work under pressure

Ability to multitask, prioritize and manage time efficiently

Customer orientation and ability to adapt and respond to different types of personalities

Intelligent

No BPO experience required; fresh graduates are welcome to apply

MUST HAVE the following equipment :

Hardware : Laptop / Desktop Intel i3 (7th gen or higher) / AMD Ryzen 3 (or higher)and 8 GB RAM

OS : Windows 10 or higher (MacOS equivalent is allowed)

Headset : A4Tech (HU 7P or HU 50) or Jabra USB type headset with noise-cancelling feature

Internet connection : Wired connection; minimum of at least 30 Mbps

Software : Microsoft Office & PDF reader, Anydesk, Gdrive, Discord

So, why join us?

Permanent work-from-home

Full Time and Long Term Employment

Government mandated benefits, Health benefits, leaves, bonuses, and other incentives (except Freelance contract)

Salary will be based on : Skills, Attitude, Performance, Attendance

Opportunity for regularization and promotion

US and Canadian clients

Shift : Graveyard Monday to Friday

Scholarship program duration : 5 to 8 days

Option to choose between Probationary and Freelance Set up

Probationary : Up to 15,000 + 10% night differential

Freelance : Up to 17,600 + 10% night differential

WE LOOK FORWARD TO MEETING YOU!