Data & Reports Associate (Global Logistics)

Job Purpose

The Process Associate is responsible for providing operations and customer data analysis support. This role delivers performance insights, identifies improvement opportunities, and facilitates the implementation of effective solutions to operational challenges.

The position also leads the design and execution of continuous improvement initiatives. These efforts are essential to ensure timely visibility of the company’s customer freight data and management reports, empowering both customers and operations teams to make informed decisions.

This role reports to the Manager, Data Analytics Process Design.

Roles & Responsibilities

Project Documentation and Analytics

• Conduct thorough analyses of existing processes to identify areas for improvement.
• Support company leadership in documenting standardized processes within a centralized repository.
• Ensure that new processes are properly aligned and integrated with existing workflows.
• Collaborate with account managers, operations, customer service, and clients to gather, validate, and document operational requirements.
• Perform systematic research and analysis of complex operational issues.
• Develop, present, and communicate analytical reports to key stakeholders, including senior management.
• Design new analytics solutions to address current gaps in reporting tools.
• Provide reports, presentations, and relevant updates to management as required.
• Monitor key performance indicators (KPIs) to measure the success of implemented initiatives.
• Prepare and present regular project status, risk, and outcome reports to company operations and customer teams.
• Use data-driven insights to support decision-making and recommend further process improvements.

Collaboration

Qualifications

Requirements