Network Security Engineer / Linux Operating System

Job Title : Network Security Engineer II / Linux System Administrator

Location : Eastwood, Libis, Quezon City

Work Setup & Shift : Onsite | Shifting

Salary Range : 60,000 – 100,000 (negotiable based on experience)

Position Overview

We are looking for a Network Security Engineer II / Linux System Administrator to join our dynamic technical support team. This role involves providing enterprise-level support to global clients, troubleshooting complex network and system issues, and ensuring consistent delivery of high-quality technical solutions.

Key Responsibilities

Monitor and triage incoming support cases through a shared queue.

Prioritize and resolve quick-win issues to meet response and resolution SLAs.

Identify and escalate Severity 1 cases following established escalation protocols.

Maintain detailed and structured documentation for all assigned cases.

Participate in on-call or weekend support rotations as required.

Troubleshoot and resolve issues related to Linux systems, networking, virtualization, and cloud environments.

Reproduce customer issues in lab environments and collaborate with R&D teams to provide detailed findings and resolutions.

Non-Negotiable Requirements

Proven enterprise customer support experience, handling global clients (not internal IT support).

Previous employment with or support for technology vendors (e.g., Cisco, Palo Alto, Check Point, Sophos, etc.).

Hands-on experience with network and security devices and a solid understanding of Linux operating systems.

Minimum of 4–5 years of relevant experience in Linux systems administration.

Experience working in global support environments with internal and external stakeholders.

Excellent verbal and written communication skills.

Preferred Qualifications

Basic knowledge of scripting languages such as Bash, PowerShell, or Python.

Familiarity with virtualization technologies and cloud infrastructure.

Why Join Us

Competitive salary package and potential for higher pay based on experience.

Opportunity to work in a fast-paced, enterprise-grade support environment.

Exposure to cutting-edge network security and Linux technologies.