Facilities Ticket Administrator

Key Responsibilities

• Receive and log incoming tickets from Orbit 4, email, phone, and club staff with complete and accurate data.
• Assess incoming tickets, set priority / severity and assign to appropriate OFM / vendor.
• Create and assign Tickets in Orbit 4; confirm vendor acceptance and ETA.
• Monitor SLAs and escalate when SLAs are at risk or beyond.
• Ensure ticket fields, tags, photos and attachments are complete and standardized.
• Produce daily / weekly / monthly dashboards and reports (volume, open / closed, SLA compliance, vendor performance).
• Maintain and refine ticket templates, triage rules and workflows in Orbit 4.
• Provide updates to club staff and ensure closure notifications are sent.
• Archive old tickets and assist in procurement-related routing as needed.
• Members Feedback assessment on the key issue.

Required Skills & Qualifications

Behavioral Competencies