Senior Payroll Operations Manager | WFHCloudstaff • Philippines

Senior Payroll Operations Manager | WFH

Cloudstaff • Philippines

8 hours ago

Job description

In Search for Accountants, Bookkeepers, and Auditors.

Job Description

Key Workflow Responsibilities

Operational Leadership

Own end-to-end payroll workflow delivery to ensure accuracy, timeliness, and compliance
Monitor, manage, and enforce SLAs, proactively identifying and resolving capacity risks
Oversee escalations and complex customer issues, ensuring high-quality outcomes

Quality & Process Excellence

Implement and continuously refine robust quality control practices with our Process & Quality team

Lead root-cause analysis, document findings, and implement preventive solutions

Maintain and enhance standard operating procedures and knowledge assets

Scaling & Transformation

Build and optimise scalable onboarding processes to reduce key-person dependency

Act as the technical payroll SME as we transition toward a marketplace and tech-enabled delivery model

Partner closely with Product & Engineering to improve workflows, automate manual tasks, and unlock efficiencies

Develop, mentor, and upskill payroll specialists to maintain high performance

Support hiring, onboarding, and capability development across the payroll team

Cross-Functional Collaboration

Work closely with Customer Success, Implementations, and Quality to continuously improve service delivery

Provide insights and operational feedback to influence roadmap and strategic priorities

You’ll Thrive Here If You…

Are a proven operator with 3+ years of payroll leadership experience

Are obsessed with execution and delivering high-quality outcomes at scale

Set a high bar for accuracy, compliance, and consistency

Love building scalable systems, workflows, and processes

Have deep payroll operations and compliance experience (Australia & NZ ideal)

Are detail-oriented but also able to think holistically and design systems

Enjoy partnering with product teams to enhance tooling and automation

Want to be part of building the future of payroll delivery in a modern, AI-enabled model

Have experience transitioning teams to marketplace, BPO, or distributed delivery models

Have implemented or enhanced payroll platforms and automation

Have worked in a startup or high-growth environment

Have experience across multiple payroll systems and regional compliance environments

Qualifications And Requirements

4+ yrs Australian payroll across modern awards / EAs

Power‑user of Employment Hero and or KeyPay (rules engine, custom GL, STP 2)

Expert knowledge : award compliance, payroll tax (all states), super, portable LSL, workers comp, FBT

Exposure to HRIS / Time and Attendance integrations (Tanda, Shiftcare, BambooHR) desirable

Clear, confident English—able to translate payroll jargon into plain language for customers & stakeholders

Seniority level

Mid‑Senior level

Employment type

Full-time

Job function

Management and Manufacturing

Industries

Outsourcing and Offshoring Consulting

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Operation Manager • Philippines

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