IT Systems Administrator

Satellite Office partners with some of the world’s leading brands to build high-performing offshore teams based in the Philippines. Our people work directly with international clients in roles that are meaningful, challenging, and rewarding. Whether you’re in customer service, IT, digital marketing, finance, or creative design, you’ll be empowered to do your best work, and build a career you can be proud of.

At Satellite Office, we’re committed to creating a workplace unlike any other, fostering growth through engaging employee programs, continuous learning and development, team-building experiences, company-wide celebrations, and world-class office spaces.

Why You'll Love Working Here :

🌟 You’re Valued.

You won’t just be a number. You’ll be part of a close-knit, collaborative team where your contributions matter.

🚀 You’ll Grow.

From day one, you’ll have access to learning opportunities, mentoring, and support to help you reach your full potential.

🎉 You’ll Belong.

We’re proud of our vibrant and inclusive culture, filled with team-building events, company-wide celebrations, wellness programs, and more.

🏢 You’ll Work in Style.

Our world-class offices are located in premium business hubs like BGC and Ortigas. Modern, comfortable, and designed to bring out your best.

💼 You’ll Work with Global Brands.

We match you with top international clients where you’ll work directly with their teams and make a real impact.

Whether you’re starting a new chapter or growing in your profession, Satellite Office is where you’ll find more than just a job. You’ll find a career you can be proud of.

The IT System Administrator is responsible for providing exceptional end user experience using a broad set of technical capabilities across traditional Platforms, Cloud based platforms, Database platforms, and Application systems and take appropriate proactive and reactive action to ensure Greencross IT services are available, secure and performing as expected. In addition, IT System Administrator will provide mentoring and guidance to team members and support to the Team lead as required.

Key Accountabilities / Responsibilities :

• System Engineering and Provisioning

o Assist in the build, implementation, and management according to standards and

project / operational requirements in On-Premises & Cloud environments.

o Maintenance and constant improvement of organization’s IT Infrastructure systems.

o Monitor core system performance and provide guidance on utilization, optimization and

perform proactive capacity planning.

o Develop and maintain installation and configuration procedures.

o Research and recommend innovative solutions and wherever possible implement process automation for system administration tasks.

o Identify opportunities for effective external hosting of core business applications to provide scalable systems capable of supporting business needs while maintaining quality and level of service.

o Perform daily review of infrastructure platforms and verify the integrity and availability of all hardware, server resources, systems, and key processes, reviewing system and

application logs, and verifying completion of scheduled jobs such as backups.

o Perform regular security monitoring to identify any possible intrusions.

o Actively engage in assisting L1 / L2 and multiple application team members with incident

management, problem management & guidance using ITIL framework.

o Perform regular file archival and purge as necessary.

o Create, change, and delete user accounts per request. Provide end user support, as

needed.

o Continually look for opportunities to automate or document procedures for other teams to handle break-fix type incidents or empower users.

o Participate in knowledge sharing processes, developing knowledge base articles, and

providing training / guidance.

o Coordinate and communicate with external vendors to manage and deliver services for the business.

o Apply OS patches and upgrades on a regular basis and upgrade administrative tools and utilities.

o Configure or add new services as necessary.

o Maintain operational, configuration, or other procedures.

o Perform periodic performance reporting to support capacity planning.

o Perform ongoing performance tuning, hardware upgrades, and resource optimization as

required.

Qualifications & Experience Required :

and virtualization technologies using VMware, Hyper V and Azure.

Cloud (Azure / AWS) infrastructure platforms and undertaking modernisation activities to leverage the full benefits of Public Cloud.

Responsibilities sometimes require working evenings and weekends, sometimes with little advance notice.