Front Office Manager

Position Summary

In accordance with the policies, procedure and standards of Chroma Hospitality and Grafik Pinehouse Baguio, as the Front Office Manager, you will directly supervise all front office personnel and ensures proper & quality completion of all front office duties. Directs and coordinates the activities of the front desk, reservations, guest services, and telephone areas.

You will prepare and submit monthly reports and budget for the front office department in a timely manner. As the Front Office Manager, your prime responsibility is to ensure that guest experience is the topmost priority. Any problems or issues raised by a guest or associate should be dealt with urgency. You will ensure that you have satisfactorily handled the situation at hand.

Scope and Responsibilities

Reception Skills

• Well-versed in advanced function of Property Management System and other system or app in place for ease in front office operations
• You are able to provide theoretical and practical training of hotel system / s to the whole department. Also, when needed, you will be able to do individual mentorship or coaching.
• Spearheads audit investigations, including audit findings from finance and creates necessary remedies for any untoward findings
• Authorizes staff for system access in coordination with IT, as well as Security for master keys access
• Analyzes scores of TrustYou Analytics and come up with relevant and timely action plan / s to increase score findings

Sales Skills

Guest Handling

Detail Oriented

Financial Acumen

Cashier

General Responsibilities

Qualifications

Bachelors degree in Hospitality Management or a related field