Trainer

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Job Summary

HMO on Day 1

Receive promising perks and rewards

Experience travel opportunities

Get recognized for what you do

Achieve work-life balance

Improve exponentially with enhanced learning

Responsibilities

To train, support and mentor associates on required skills per client request

To assist the Training Supervisor with tasks and responsibilities related to the post

To set a timeline or training calendar cycle, which promotes increased operational efficiency

To carry out strict process compliance on all levels within the team

To update and review training plans that adapt to business needs

To participate and contribute on weekly, bi-weekly and monthly business review meetings

To administer Learning and Performance Needs Analysis (LPNA) on current employees

To conduct and develop effective training techniques or methods for new hires and existing associates

To identify and provide essential information for the trainees' development and needs

To develop and update training curriculum through coming up with the best resolutions and applying it accordingly

To ensure high customer satisfaction through conducting NPS surveys at a defined frequency

To plan and provide training support and development plans for associates

To come up and conduct refresher training for existing associates that develop key skills that are essential for their respective accounts

To facilitate or manage soft skills training such as for voice and customer experience

Requirements

Must be a college graduate or completed at least 2-years in college

At least 1-2 yrs of Training experience in a BPO setting

Background and / or experience in freight forwarding or customs brokerage is an advantage

Willing to work on public holidays / festivals if scheduled / required

Works well with time management and an optimistic approach to challenging roles or tasks

Carry the initiative to sustain and satisfy client relationships as well as train and develop the team

A competent team player with a great grasp on the business and associate needs

Eager to promote and uphold the corporate values