Marine Travel Supervisor

Responsibilities

Provide high-quality travel services for marine and corporate clients, ensuring efficient and accurate travel arrangements.

Manage the full travel process, including flight bookings, hotel accommodations, visa coordination, and ground transportation.

Supervise daily operations of the travel team, ensuring timely and accurate crew travel management.

Ensure compliance with travel policies, marine fare rules, and client service level agreements.

Support in staff scheduling, training, and performance management.

Act as an escalation point for complex bookings, client concerns, and operational issues.

Maintain accuracy in fare applications, ticketing, and adherence to visa and port regulations.

Provide 24 / 7 support on a rotational basis for urgent or last-minute travel changes.

Perform other related responsibilities as may be assigned with notice.

Duties

Issue, reissue, and refund air tickets in accordance with fare rules and conditions.

Assist the team with GDS bookings, fare audits, reissues, and troubleshooting.

Coach and guide junior travel associates on technical and customer service skills.

Conduct daily quality checks on bookings, ticketing deadlines, and compliance reports.

Collaborate with internal coordinators and stakeholders to meet service expectations.

Report regularly on team performance, challenges, and process improvements.

Support finance and client reporting through accurate billing and documentation.

Perform other related duties as may be assigned with notice.

Authority

Authorized to confirm bookings, issue tickets, and make itinerary changes within approved fare limits.

Recommend staff training, workflow adjustments, and operational improvements.

Manage escalated customer issues in the absence of a manager.

Qualifications and Experience

Bachelors Degree or higher in Travel, Hospitality, or a related field.

At least 5 years of experience in travel operations, ideally in marine or offshore crew travel.

Strong knowledge of GDS platforms (Amadeus, Sabre, Galileo) and marine fare ticketing procedures.

Demonstrated leadership skills with experience supervising or leading a small team.

Excellent interpersonal and organizational skills with strong attention to detail.

Ability to perform under pressure and manage multiple priorities.

Willingness to work shifts, weekends, and holidays based on operational needs.