Account Manager

Duties and Responsibilities :

• Align IT plans of business units with the business units’ goals and strategies.
• Conduct regular client touchpoints to provide status of priority projects and BAU requests.
• Overall accountable for the ideation activities and initiation activities for enhancements and subscriptions.
• Review and coordinate with appropriate business units for the relevant costs and budget associated to their projects.
• Works with the business and ITG in defining priority levels for the clients’ system requests; negotiates with clients on issues related to resource contention and delivery dates
• Handles the assessment and evaluation of BAU system enhancements requested by business units
• Participates in the preparation of the business case and high-level requirements documents, in support of firming up technology solutions for clients’ specific needs
• Establish collaboration and teamwork with business units, key personnel and stakeholders

Qualifications :

Bachelor's Degree in Business Administration, Information Technology, or a related field

At least 5 to 8 years of experience as a full-time project manager (directly managing the team) in a financial service, banking or insurance industry

Has strong background in IT and non-IT projects

Very conversant with different project management frameworks (e.g. Scrum, PMP, Kanban) and preferably certified

Strong understanding of project management methodologies (e.g. Agile, Waterfall, Iterative Waterfall, Scrum) and best practices

Demonstrated experience in handling enterprise or complex application projects

Proficiency in project management software and tools

Excellent communications skills (Oral / Written), interpersonal and presentation skills