Japanese Bilingual - Technical Support Representative (TSR)

As a Bilingual Agent, you will be doing after-sales service for outdoor batteries, mobile power, etc., including customer service such as returns and exchanges, as well as technical support services such as warranty and instruction on how to use.

Role Responsibilities :

Customer Service :

Respond to customer questions regarding queries about the product, warranty, re-order, return and exchanges,

Address customer inquiries and resolve any issues related to orders promptly and professionally.

Handle any customer concerns or issues with empathy and professionalism.

Strive to provide a positive and memorable customer experience on every call

Additional Tasks :

Maintain up-to-date knowledge of products

Adhere to all company procedures and standards for transaction processing and customer service.

Work collaboratively with team members to meet performance goals and maintain a high level of customer satisfaction.