Billing Specialist

The Billing Analyst serves as a vital resource within the Revenue Operations or Billing department. This role is crucial for the research and complex analysis of items related to customer contracts, ensuring accurate and compliant billing processes.

Duties and Responsibilities

Review contracts and accurately process sales orders and billing changes within the company's order / billing and production systems.

Ensure all contractual elements are correctly entered and processed in strict accordance with contract terms and conditions.

Provide comprehensive Billing Operations support, including new order validation, product database setup, adjustment processing, billing reconciliation, and resolution of customer billing issues.

Research complex customer agreements and addendums to interpret key rates, terms, and conditions.

Perform portfolio-wide, complex analysis and reconciliations for strategic or high-volume clients. Process complex rebills and issue necessary credits.

Maintain strong operational and specific product line knowledge, with the ability to translate and correlate this data directly to billing practices.

Provide technical advice and expertise to resolve complex billing and order discrepancies.

Communicate with internal teams and external customers to explain billing invoices, policies, and address client questions regarding billing and order setup.

Assist management in developing, implementing, maintaining, and monitoring policies and procedures related to the revenue cycle to ensure the quality of billing functions and systems.

Identify revenue cycle problems, research and analyze data to resolve issues, and work with management to implement solutions for process improvement.

Assist in mid-month and month-end close duties to ensure the billing close is accurate and timely.

Required Knowledge, Skills, and Abilities

Minimum of 1 years of experience in a Revenue Cycle or Billing role.

Bachelors degree or an equivalent combination of education and experience.

Proficiency with Microsoft Excel Advanced functions (e.g., pivot tables, VLOOKUP).

Strong analytical and problem-solving abilities (e.g., researching data trends, identifying root causes).

Ability to work independently, achieve tight deadlines, and take initiative on multiple projects simultaneously.

Strong knowledge of internal control concepts related to high transactional / billing environments.

Excellent language and communication skills (both written and verbal); ability to interact courteously and effectively with numerous internal departments and external customers.

Strong organizational ability and detail-orientation; must be able to handle multiple tasks simultaneously.

Must be a self-managing, motivated individual with the ability to thrive in a deadline-driven environment.

Preferred Knowledge, Skills, and Abilities

Bachelors degree preferred, with a background in Business, Accounting, or Finance.

Experience using common CRM systems (e.g., Salesforce).Experience with Microsoft Access or other database tools.

Experience with Microsoft Access or other database tools.