CSR - Japanese Customer Enablement (Cebu Onsite)

We are looking for a Japanese-speaking Customer Enablement Specialist to support a global tech client in helping teams work more effectively and productively. This role focuses on assisting Japanese-speaking users in learning and maximizing the value of the client’s platform through product education, support, and onboarding guidance.

You will be responsible for empowering customers to adopt the product confidently, guiding them through its features, and addressing their questions with clarity and professionalism.

KEY RESPONSIBILITIES

• Deliver world-class support and guidance to Japanese-speaking users via email, chat, or video sessions
• Assist with onboarding new users, providing product walkthroughs, and best practices
• Work closely with internal teams to escalate issues and ensure customer satisfaction
• Understand user needs and share feedback to help improve the platform and customer experience

QUALIFICATIONS

WHAT WE OFFER