IT Specialist

Job Description :

We are looking for a highly capable IT Specialist to provide technical assistance to our employees.

The IT Specialists will provide our organization with Information Technology support to optimize

operational efficiency. Their duties include resolving technical issues, maintaining hardware,

software and network installations, ensuring optimal use of our hardware, software and network

technologies, enhancing network and system performance, securing data, and improving all

companys IT Systems. They may also be required to provide IT support to customers.

Duties and Responsibilities :

Installs Computer Systems, software, and other IT related equipment

Configurations, settings and permissions to fix Network and Computer issues

Maintenance of Computer Systems, Network Connectivity and other IT related equipment

Logging, processing and updating of IT Requests Tickets from employees

Gathering and analyzing data to diagnose problems with Computer Systems

Answering employee questions regarding IT Systems

Generating sign ins for new hires during the onboarding process

Requirements :

Degree in B.S. in Computer Engineering, Information Technology, Computer Science or

similar courses.

At least 2-3 years of experience as an IT Support or Helpdesk Specialist

Knowledge of Network and System Administration would be an advantage

Knowledge of Security System operation and maintenance would be an advantage

Exceptional ability to provide technical support and resolve queries

In-depth knowledge of computer hardware, software, and network

Ability to determine IT needs and train end-users

Proficiency in IT helpdesk software

Experience in documenting processes and monitoring performance metrics

Advanced knowledge of database maintenance and system security

Ability to keep up with technical innovation and trends in IT support

Any IT Certification (e.g. Cisco, Microsoft, etc.) would be an advantage

Willing to report to our Parañaque.