Operations Manager

Job Description

This is a remote position.

About the Role

Are you a strategic, detail-oriented leader with a passion for optimizing operations and building high-performing remote teams? Join our dynamic company as an Operations Manager and play a key role in driving seamless service delivery, client satisfaction, and internal efficiency.

This is an exciting opportunity for an experienced operations professional to lead remote teams, manage client relationships, and optimize processes in a fast-paced, service-driven staffing environment. You’ll collaborate with leadership, recruiters, and client-facing teams to ensure operational excellence and sustainable business growth.

Key Responsibilities

Manage daily operations across virtual teams and departments to ensure seamless service delivery and consistent performance.

Serve as the primary point of contact for client communications, ensuring prompt issue resolution and strong, long-term relationships.

Oversee onboarding and training of new virtual team members, ensuring readiness, alignment with company standards, and understanding of client expectations.

Continuously evaluate and improve internal standard operating procedures (SOPs), tools, and workflows to enhance efficiency and scalability.

Monitor staff performance through KPIs and regular feedback sessions, providing coaching, retraining, or development opportunities as needed.

Track and report on key operational metrics to leadership, identifying trends and opportunities for performance improvement.

Collaborate with senior leadership on strategic planning, process optimization, and business growth initiatives.

Lead regular check-ins with both clients and remote team members to maintain clear communication, alignment, and engagement.

Proactively identify and resolve operational bottlenecks , ensuring smooth execution of daily activities and high client satisfaction.

Requirements

Qualifications

Bachelor’s degree in Business Administration, Operations, Human Resources, or related field (Master’s preferred).

4+ years of experience in operations, staffing, or workforce management, including at least 2 years in a leadership role.

Proven success managing remote or distributed teams.

Strong client management, problem-solving, and communication skills.

Experience with CRM systems, workforce management tools, and productivity platforms

Ability to balance strategic thinking with hands-on execution in a fast-paced, dynamic environment.

Key Competencies

Leadership and Team Development

Client Relationship Management

Process Improvement and Operational Efficiency

Analytical and Strategic Thinking

Communication and Collaboration

Results-Oriented Mindset

Meticulous and Highly Organized