No Calls - Pure Chat and Email SupportSapient Global Services • SM City North EDSA, National Capital Region, PH
No Calls - Pure Chat and Email Support
Sapient Global Services • SM City North EDSA, National Capital Region, PH
30+ days ago
Job descriptionAt least a high school diploma or equivalent; college-level education is a plus Strong written English communication skills with excellent grammar and spelling Previous experience in chat or email support is preferred but not required Customer-focused attitude with strong problem-solving and critical-thinking skills Familiarity with basic computer applications and online tools (e.g., CRM systems, helpdesk platforms) Ability to multitask and manage time effectively in a fast-paced environment
We are urgently hiring for a Non-Voice Agent at Metro Manila Sites! One-day Hiring Process! Earn up to 25k monthly! Plus more benefits! This is a limited slot. Apply now!
Responsibilities :
- Respond to customer inquiries via chat, email, and support tickets in a timely and professional manner.
- Provide accurate information and solutions related to products, services, or account issues.
- Resolve concerns efficiently while maintaining a courteous and helpful tone.
- Document all interactions and update customer records accurately.
- Coordinate with internal teams to ensure smooth issue resolution.
- Maintain high standards in written communication and meet service quality metrics.
Qualifications :
Interested? Submit your application and receive a quick response within a day!
BE PART OF A GROWING TEAM AND ENJOY WORK-LIFE BALANCE!
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Pure Chat And Email • SM City North EDSA, National Capital Region, PH
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