Operations Team Lead (PHRN license required)HRTX • Cebu City, Cebu, Philippines

Operations Team Lead (PHRN license required)

HRTX • Cebu City, Cebu, Philippines

30+ days ago

Job description

Qualifications :

Has a PHRN license
Total of 2-5 years of experience in the US BPO / Healthcare industry
Bachelors degree in Nursing
Minimum 1-2 years of Team Lead experience in a US Healthcare account
Excellent Leadership & Interpersonal relationship

Job Description :

Monitor activities of Nurses to assess schedule adherence, accuracy, quality, productivity, timeliness and compliance with job requirements, policies and procedures. Report updates to management.

Provide basic on-the-job training for direct reports and serve as a resource to address questions related to the policies, processes and procedures.

Monitor, identify and resolve performance / behavior / attendance issues using prescribed performance management techniques.

Adjust to the needs of meeting service level agreements under supervision of Manager.

Ensure training needs of team members are met.

Successfully complete all client related training and keep record of the same.

Hold team briefings on a daily basis with the team.

Communicate all process and client changes to direct reports within specific timelines and keep record of such updates.

Act as a single point of contact for the assigned team members for all their job related needs and create a harmonious work environment

Escalate performance related issues with respect to assigned team members to Managers on a timely manner (PIP).

Create a job alert for this search

Team Lead • Cebu City, Cebu, Philippines

Related jobs

Team Leader (PHRN)

HRTX • Cebu City, Cebu, Philippines

Total of 2-5 years of experience in the US BPO / Healthcare industry.Minimum 1-2 years of Team Lead experience in a US Healthcare account. Excellent Leadership & Interpersonal relationship.Oversee dai...Show more

Last updated: 30+ days ago • Promoted

Team Lead

TASQ Staffing Solutions • Cebu, Philippines

TL in a Contact Center (Healthcare account).Well versed in a Healthcare account (US benefits).Knowledge : Conflict / Complaints management, HIPAA. Supervise and lead a team of representatives, providin...Show more

Last updated: 30+ days ago • Promoted

US Healthcare Team Lead

HRTX • Cebu City, Cebu, Philippines

Monitor activities of Nurses to assess schedule adherence, accuracy, quality, productivity, timeliness and compliance with job requirements, policies and procedures. Provide basic on-the-job trainin...Show more

Last updated: 30+ days ago • Promoted

Team Lead - Retail (Cebu) | Onsite

TASQ Staffing Solutions • Cebu, Philippines

At least 2+ experience as a Team Lead in any LOBs (preferably in retail domain).Overseeing team members, monitoring performance, and ensuring tasks are completed efficiently and effectively.Facilit...Show more

Last updated: 30+ days ago • Promoted

Operations Director / Manager - Customer Service & Call Center Team

Manpower Genius • Cebu City, Central Visayas, Philippines

Operations Director / Manager - Customer Service & Call Center Team.Customer Service and Call Center Leader.This leader will manage an outsourced vendor-operated call center, optimize systems and w...Show more

Last updated: 21 days ago • Promoted

Operations Team Leader - With SIGN ON BONUS

Stark Asia Solutions • Cebu, Cebu, PH

Job Summary : The Team Supervisor / Lead will oversee a team of analysts and senior analysts within the process function. The ideal candidate should display a strong commitment to providing excellent ...Show more

Last updated: 30+ days ago • Promoted

Clinic Operations Team Lead (up to 15th month pay)

TASQ Staffing Solutions • Cebu, Cebu, Philippines

Work Setup : On-site in Cebu City .Shift : Rotational shifts (5-day work week, varying rest days) .Solid experience in operations management, process improvement, and staff development .Excellent com...Show more

Last updated: 7 days ago • Promoted

Team Lead (PHRN) - Cebu

Manpower Core Group Inc. • Cebu City, Cebu, PH

Responsibilities : Supervise and lead a team of nurses or healthcare professionals, ensuring they meet performance standards. Conduct regular performance evaluations, provide constructive feedba...Show more

Last updated: 30+ days ago • Promoted

Team Lead (PHRN)_Cebu (Up to 60K)

HRTX • Cebu City, Cebu, Philippines

RECENT clinical experience in the Emergency Department.Solid understanding of anatomy & physiology, including how body systems function and an understanding of disease processes.Comprehensive under...Show more

Last updated: 30+ days ago • Promoted

PHRN Trainer

TASQ Staffing Solutions • Cebu, Philippines

Bachelor's degree in Nursing (BSN).Atleast 1-2 years as a Process Trainer.Must be amenable to report in Cebu City.Conduct induction and ongoing training for new hires and current employees in the h...Show more

Last updated: 30+ days ago • Promoted

Sr. Team Lead

TASQ Staffing Solutions • Cebu City, Cebu, Philippines

Minimum 3 years of exposure as a Sr.Group Lead handling team leaders (TLs) in BPO.Experience must be in voice account support (any LOB would do). Preferably someone who has a good background in oper...Show more

Last updated: 30+ days ago • Promoted

Team Lead - Lead Gen Team (Remote, Night Shift)

LegalMatch.com • Cebu City, Central Visayas, PH

Quick Apply

As a Team Leader, you will play a critical role in growing the Appointment Setting Team by demonstrating excellence, motivating team members, and creating a supportive environment for continuous le...Show more

Last updated: 30+ days ago

BPO- Healthcare Team Lead

HRTX • Cebu City, Cebu, Philippines

Last updated: 30+ days ago • Promoted

Team Lead - Travel Account

TASQ Staffing Solutions • Cebu, Philippines

Rotational (24 / 7) | No Fixed Day Off.Responsible for managing team of associates.Independently handle, assist the customer to determine problems and provide resolutions on any customer care issues ...Show more

Last updated: 30+ days ago • Promoted

Sales Team Lead (Cebu) | Onsite

TASQ Staffing Solutions • Cebu City, Cebu, Philippines

HMO Health Insurance avail on the 4th Month -(Employee + 1 Free Dependent).At least 2 years of experience as a Sales Team Lead in a contact center environment. At least college level education.Has s...Show more

Last updated: 30+ days ago • Promoted