Service Advisor - 2 yrs Experience in Automotive - San Rafael

Requirements :

High school diploma or equivalent; associate degree preferred

Previous experience in automotive service or customer service

Strong knowledge of automotive systems and repair processes

Excellent communication and interpersonal skills

Ability to multitask and manage time effectively

Proficiency with service management software and tools

Strong problem-solving and organizational skills

Customer-focused attitude with a professional demeanor

Valid driver’s license and clean driving record

Ability to work flexible hours, including weekends

Responsibilities :

Greet customers and assess their service needs

Create detailed service orders and repair estimates

Communicate with technicians to determine repair timelines

Explain recommended services and costs to customers

Follow up with customers regarding service status and completion

Ensure all repairs are completed to company and safety standards

Maintain accurate records of services and transactions

Handle customer complaints and resolve issues promptly

Promote additional services and maintenance packages

Coordinate with parts department for necessary components