Customer Service and Admin Support Specialist

Job Description

This is a remote position.

Schedule :

Full-time : 40 hours per week

Tuesday - Saturday 9 : 00 - 6 : 00 pm AEST

Sunday - Thursday 9 : 00 - 6 : 00 pm AEST

Client Timezone :   Sydney Time (Australia / NSW)

Client Overview :

Join an established tutoring company that’s making a real difference in students’ academic success across New South Wales. They serve students from elementary through high school, providing personalized educational support that helps young learners reach their potential. This growing business values operational excellence and is investing in offshore talent to scale its customer service capabilities.

Job Description :

You’ll be the backbone of customer operations, handling the written communications and administrative processes that keep this education business running smoothly. While your primary focus will be managing chat inquiries, email correspondence, and backend administrative tasks, you’ll also serve as voice backup support when needed. This role empowers the onshore team to focus on direct customer calls while you ensure no inquiry goes unanswered. You’ll work independently with minimal supervision, making this perfect for a self-directed professional who thrives in a results-oriented environment.

Responsibilities :

• Manage customer chat inquiries and email correspondence with professionalism and efficiency
• Process refunds, handle invoicing, and manage billing-related customer communications
• Monitor and respond to WhatsApp messages and other chat platform communications
• Provide comprehensive backend customer service support to optimize onshore team productivity
• Step into a voice customer service role during high-volume periods or staff shortages
• Handle administrative processing related to tutoring services and student enrollment
• Proactively identify additional work opportunities during slower periods
• Maintain detailed records and follow up on customer inquiries to ensure resolution
• Collaborate with the onshore team to ensure a seamless customer experience across all channels

Requirements

Benefits

Independent Contractor Perks

ZR_29191_JOB

Requirements

5+ years of senior-level customer service experience with demonstrated reliability Strong English communication skills for both written and voice interactions Proficiency in Google Workspace applications (Gmail, Drive, Docs, Sheets) Experience with accounting systems and various chat platforms Proven ability to work independently without extensive supervision Self-directed work approach with strong time management skills Bonus if you have experience in the education or tutoring industry It helps if you have experience with Australian business practices and time zones Bonus if you have experience with invoicing and refund processing systems